Love Your Hospital Lottery

Self Exclusion Procedure

We are aware that members, for personal reasons, may wish to exclude themselves from the Love Your Hospital Lottery and other Prize Draws which Love Your Hospital (LYH) may operate.

LYH is able to help members do this at any time – simply fill out our self exclusion form and return it to us at [email protected]

A senior member of staff will then contact you confidentially and discreetly, without need to discuss the reason for self-exclusion, and explain our procedure and seek your final authorisation.

Members wishing to self-exclude themselves from LYH Lottery and other Prize draws will be unable to re-join or receive any correspondence for a period of at least six months. This period can be increased if necessary.

Also, please follow the procedure under Cancellation of Existing Payment within the REGULAR payments by Credit or Debit card, before continuing to self-exclude yourself.

If you are currently paying by Standing Order or Direct Debit, you will need to contact your bank and cancel your subscription immediately.

Any monies outstanding on your LYH Lottery account will be refunded to you within one week of receiving authorisation for self-exclusion.