Privacy Policy

At Love Your Hospital we are committed to protecting your privacy and right to confidentiality. We comply with the General Data Protection Regulations 2018 and NHS requirements concerning confidentiality and information security standards.


This policy explains how we use any personal information we collect about you.

1. Who we are

Love Your Hospital is the dedicated charity for Western Sussex Hospitals Trust and is a registered charity (Registered Charity Number 1049201). We are committed to improving hospital facilities and supporting projects that fall outside of core NHS funding. The Data Protection Act requires every organisation that processes personal information to be registered with the Information Commissioner’s Office. Our registration number is Z1745658.

2. What information do we collect about you?

The types of information we might collect includes names, addresses, next of kin or family connections if made known to us, email, telephone details, dates of birth, communication preferences and things you may be interested in. We also hold records of your donations and fundraising efforts alongside the communications that we have had with you.

This approach helps us to be efficient with our fundraising efforts through cost effective, relevant, appropriate and timely communications. The purpose of these communications is to keep you up-to-date with the latest charity news and future developments at your local hospital. We also want to let you know how your donations and support help those we care for, and to highlight other ways in which you can choose to support our work including lottery, raffles, cash appeals, regular giving, community & challenge events  and corporate engagement.

We can only contact you in this way with your consent and if you are happy to receive communications from us. You have the right at any time to request a change in the communications that you receive and to stop them if they’re no longer required. This can be done by calling us on 0800 028 4890 or emailing

You also have the right to request that we do not profile or screen your personal information using marketing agencies. If you do not want your information used in this way please call 0800 028 4890 or email

Please be assured that Love Your Hospital never has and never will share, swap or sell your personal information with any other organisation. We are extremely grateful for your support and will always respect your right to privacy.

It is very important however that we continue to raise awareness of our charitable status and need for voluntary donations to enable staff to provide the outstanding healthcare we all need, fund the very latest equipment and ensure patients have access to the best and most modern facilities.

3. How do you use my information?

We will use your data to provide you with the information, products or services you have requested, for administrative and statistical purposes, to fundraise and to further our charitable aims and comply with the law.

We will highlight at the time of capturing your information, if it is to be used for different and non-compatible purposes to those described above or those that you would not reasonably expect.

We may need to share your personal information with our service providers. This will be done only where necessary and only after strict due diligence processes have been followed to ensure that those we work with abide by rigorous data security guidelines.

Any information that is shared with service providers will be through security systems like NHS mail, secure file transfer portals and use of encryption.  Strict policies relating to the length of time that information can be held for and as to the safe destruction of the information, once it has been used for the purpose intended.

There may be occasions where personal sensitive information is anonymised before use for administrative and statistical purposes at Love Your Hospital. When information is anonymised it means we protect your confidentiality by removing any information that could identify you as an individual.

We will not share, sell or swap your personal information with any organisation or third party for their own marketing or fundraising purposes.

4. How do you protect my personal information?

Love Your Hospital takes information governance and security seriously. We have robust technical and organisational systems in place to manage and protect your personal information. These measures include data encryption, up-to-date security software to ensure confidentiality and to guard against unauthorised access, unlawful processing, accidental loss, damage or destruction.

5. Marketing and Consent

We would like to send you information that may be of interest to you and may help to further our charitable aims, to keep you up-to-date about how we spend your donations, to provide you with news, updates or information about our latest developments.

As a registered charity we rely heavily on the ability to communicate with our supporters and those within our catchment area to help raise the £1.1m needed every year to enable us to support hospital projects beyond core NHS funding at St Richard’s in Chichester, Worthing Hospital and Southlands Hospital in Shoreham. This includes providing state-of-the-art medical equipment, improving treatment facilities for patients, supporting staff development and enhancing the hospital environment for all.

We will only send you information if you have consented for us to contact you in this way. You have the right to update your communication preferences or stop communications at any time by calling 0800 028 4890 or email  We will also endeavor to provide this statement on all marketing communications.

You can discuss your communication requirements further and set preferences about the information you wish to receive by calling 0800 028 4890 or email

Access to information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please write to:

Love Your Hospital, Second Floor, Stillman House , St Richard’s Hospital, Spitalfield Lane, Chichester, West Sussex, PO19 6SE.

We want to make sure that your information is accurate and up to date. You have the right to correct or remove information that you think is inaccurate.

6. Cookies

Cookies are small pieces of data which are stored on your computer by your web browser. They are used to improve your online experience by almost every website including ours. This is why we feel it is important that you understand how cookies work, what they are for and when they are being used.

Cookies are small text files stored on your computer, smartphone, tablet or other device used to access the internet. Cookies are useful as they allow a website to recognise the device you are using.

At Love Your Hospital we use cookies for a variety of reasons, such as to display our website in different size fonts, to monitor how many people have visited our website or to display YouTube videos and social links such as Facebook. More information about cookies can be found at

Love Your Hospital does not use cookies to gather contact information about you and we do not share, sell or swap your personal information with any other third party for their marketing or fundraising purposes.

We do use ‘analytics’ cookies to help us make our website better for those who visit it regularly. Using Google Analytics we gather information about our visitors to help us work out what they like, what they don’t like and how we can improve things for you. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: The relevant cookies are:

gtag.js and analytics.js – which set the following cookies:

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id> 90 days Contains campaign related information for the user. If Google Analytics and AdWords accounts are linked, AdWords website conversion tags will read this cookie unless you opt-out.
Learn more.

ga.js – The ga.js JavaScript library uses first-party cookies to:

  1. Determine which domain to measure
  2. Distinguish unique users
  3. Throttle the request rate
  4. Remember the number and time of previous visits
  5. Remember traffic source information
  6. Determine the start and end of a session
  7. Remember the value of visitor-level custom variables

By default, this library sets cookies on the domain specified in the browser property and sets the cookie path to the root level (/). This library sets the following cookies:

Cookie Name Expiration Time Description
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt 10 minutes Used to throttle request rate.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.


When we include links to and feeds from other websites, please bear in mind they will have their own privacy and cookie policies that will govern their use of any information you submit. We recommend you read their policies as Love Your Hospital is not responsible or liable for their privacy practices.

You can manage your cookie preferences for our website or any other websites by using your browser settings. Your browser’s ‘help’ function will show you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works.

7. Changes to Privacy Policy

We keep our privacy policy under regular review and will update this policy annually or when required. This privacy policy was last updated on 2nd February 2018.

8. How to contact us

You can contact Love Your Hospital by writing to us at: Love Your Hospital, Second Floor, Stilman House, St Richard’s Hospital, Spitalfield Lane, Chichester, West Sussex, PO19 6SE

Call us on 0800 028 4890 or email us

Supporter Charter

Click here to download our Supporter Charter.